1. Start Euro Quote in S2K under the customer account
Order Entry process can be found here: Order Entry Job Aid
2. Keep your FreshDesk ticket assigned to you
3. Create a Tracker ticket (to the right under Linked Tickets) in FreshDesk
4.
How to create a tracker ticket”: 1. Group: Euro Quote 2. Agent: Frank Wood 3. Type: Quote, Pricing, or Availability 4. Quote #: must be filled in with your S2K quote # 5. Status: OPEN 6. Description of what is needed 7. Create
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5. Frank will reply to your FD ticket with JPP cost and customer cost
6.
Update quote in S2K with pricing:
Req DTE is required to be updated based on current lead times communicated by Justin/Leadership
A diagram is required for all Euro Frames with slots/dividers *DIAGRAM IS NOT NEEDED FOR QUOTE ONLY
Price = Customer Cost Cost = JPP cost
Comments must include lead time and any other important notes for production & customer
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7. Comments field is required on all custom frame quotes/orders.
Communicate estimated lead times & order minimums.
8. EXT notes must contain all FD ticket numbers associated to quote/order (Customer FD ticket & ticket to Euro Quote group)
