This job aid is designed to assist the CSR in determining the use of Terms 23 (Pendg Xchge Special Terms) on Replacements, Credits and RAs.
# | 3 Criteria***If all 3 criteria are met, use terms 23 for the Replacement order AND the CM/RA
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1 |
JPP or shipper Error |
2 |
We are sending a replacement order
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3 |
The amount of the replacement item(s) matches the amount of the original item(s).
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