CM/RA/REPs

3 Criteria for Terms 23 on Replacements, Credits and Returns
This job aid is designed to assist the CSR in determining the use of Terms 23 (Pendg Xchge Special Terms) on Replacements, Credits and RAs.  # 3 Cri...
Tue, Feb 6, 2024 at 1:03 PM
Return Authorization - Job Aid
TABLE OF CONTENTS Overview On the header page:   Body of Order  Summary Page When the product is returned # Step in Process/Image 1 Ove...
Fri, Jul 15, 2022 at 10:46 AM
Replacement Order Job Aid
The following article explains how to enter a replacement order in S2K Order Entry Header Page Confirm Order Type Confirm ship to (click on the lin...
Fri, Jul 15, 2022 at 10:50 AM
CM, RA and REP Flowchart
Tue, Jun 15, 2021 at 8:41 AM
Job Aid - Freight Credit Memo
Description: This job aid is designed to assist the CSR in processing a Credit Memo for freight. # Step in Process/Image 1 Follow Section 1 of th...
Wed, Oct 20, 2021 at 11:18 AM
Credit/RA Reason Codes
  Code Description Order Type When to Use BEC JPE Billing/Pricing Error (c) C When there is a pricing error from a quote or a published price verse ...
Tue, Apr 5, 2022 at 12:22 PM